❓ Frequently Asked Questions
Q1: Are you a factory or trading company?
We are a dedicated manufacturer with our own factory established for 30 years, with an export proportion of approximately 50% to 60%.
Q2: How can I trust your company and equipment quality?
- With our excellent technology and experienced sales team, we provide optimized solutions with cost-efficient budgets.
- Our equipment is assessed by third parties and possesses national patents along with CE and ISO certifications.
- You are welcome to inspect our facility at any time. We are conveniently located near the Shanghai airport.
- We maintain industry-leading production standards for hydraulic balers and hydraulic shears.
Q3: Is your price competitive?
Yes, we guarantee the best factory-direct price based on our superior product quality and dedicated service.
Q4: How does your after-sales service work?
- We provide a one-year warranty and lifelong maintenance support.
- We will ship spare parts free of charge if the problems are caused by manufacturing defects.
- If the issues are user-induced, we also provide spare parts, which will be charged accordingly.
- For any urgent troubleshooting, you can contact us directly.
Q5: Can I visit your factory before placing an order?
Yes, you are very welcome to visit our factory. We are located near Shanghai Pudong Airport, and we can arrange a pickup service upon your arrival.
Q6: What is the delivery and shipping process for the machines?
- A layer of protective plastic wrap is applied to prevent dust, moisture, and corrosion.
- Robust wooden cases are utilized as outer packaging, or configured according to specific customer requirements.
- An experienced logistics team ensures the machines are safely shipped and delivered to your designated warehouse.
Ricon Tools
