Q1. Are you a factory or a trading company?
We are a professional manufacturer with our own manufacturing plant running for over 30 years. Our export share stands at approximately 50% to 60% of our annual production.
Q2. How do you guarantee the reliability of your machinery?
All our machinery features multiple national patents and holds CE and ISO standard certifications. In addition, we run rigorous quality inspections and welcome third-party audits or plant visits prior to shipments.
Q3. Is the pricing of your machinery competitive?
Yes. By leveraging our massive internal production infrastructure, we offer direct factory pricing, ensuring you get high-quality performance with optimal cost efficiency.
Q4. What does your after-sales service include?
We provide a comprehensive one-year product warranty alongside lifelong maintenance support. If parts are damaged due to manufacturing issues within the warranty period, replacement parts are dispatched free of charge.
Q5. Can I visit your production facility before ordering?
We highly welcome visits to our industrial park. We can assist with pick-up logistics from the nearest airport to ensure a smooth tour of our facilities.
Q6. How are the machines packaged and shipped?
Our packaging protocol includes:
A robust plastic wrap layer to protect the metal recycling machine from dust, moisture, and potential rust.
Secured heavy-duty wooden casing for outer reinforcement, customizable according to customer specifications.
Collaboration with expert logistics teams to guarantee secure shipping directly to your facility.
Ricon Tools
